Pall-Ex Group IT Department

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Pall-Ex Group's IT team is split into three sections; development, testing and support. These teams all work together at Pall-Ex Group's head office in Ellistown Leicestershire.

 

The Support Team provide round-the-clock assistance for all Pall-Ex stakeholders that utilise our core Transport Management System, Nexus. The highly qualified and proficient analysts have the knowledge and expertise to provide a quality technical day-to-day support service to anyone that needs it.

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To ensure each Pall-Ex Group stakeholder is provided with a quality support solution, the team operates a full ticketing system which shows your issues being tracked, progressed and eventually resolved. This is monitored by dedicated service level agreements (SLA's).

 

You can contact the IT Support team in three ways:
 

• Telephone -  on +44 01530 239007

• Email - Log a ticket via supportdesk@pallexgroup.co.uk

• Dedicated Portal - Partners of Pall-Ex Group have access to an online support portal which allows the logging and tracking of support tickets

 

In conjunction with the logging process, the team have an team escalation process which is provided to all partners with key contact information.

 

We also understand that critical operations can be affected when  IT systems are not working correctly.  As a result, the team operate an out of core hours service, enabling partners (in every time zone)  to reach an analyst to resolve urgent problems.