Privacy Policy

 

We are committed to safeguarding the privacy of physical and digital personal data about our visitors, customers, suppliers and workforce; this privacy policy tells you what to expect when Pall-Ex collects personal information and how we process your data.

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Legal Basis

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The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:

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• Where you have provided your consent to allow us to use your data in a certain way;

• Where the processing is necessary to carry out for the performance of a contract with you;

• Where the processing is necessary in order for us to comply with a legal obligation.

 

Disclosures

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We may disclose information about our employees, officers, agents, suppliers or subcontractors in the following circumstances:

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• to the extent that we are required to do so by law, or in connection with any legal proceedings or prospective legal proceedings;

• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

 

Except as provided in this privacy policy, we will not provide your information to third parties. We can assure you that we do not rent, swap, share or sell your personal data to third parties and occasionally, if we feel it is of your interest to introduce you to a third party, we will ask you first and only introduce you are interested.

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Service providers

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We use service providers (such as software platform providers and Information Technology support providers) to help us provide you with our services. We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. We carry out data protection checks to make sure that the processing of your data is subject to appropriate security measures.

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How we use personal data

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This Privacy Policy sets our arrangements to inform you of what to expect from our business in how we collect, control and process personal information. The ways in which we collect information is listed below:

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• Visitors to our websites;

• People who use and are interested in information about our services, e.g, subscription to our newsletters, events or updates

• Personnel contract or product/service contractual arrangements

 

Visitors to our website

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When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and we collect this information in a way which does not identify anyone. 

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We do not make any attempt to find out the identities of those visiting our site and we will not associate any data gathered from this site with any personally identifying information from any source.

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If we do want to collect personally identifiable information through our website, we will be up front about this and make it clear when we ask you for your consent and permission to collect your personal information. This includes an explanation of what we intend to do with such information.

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Cookie Policy

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https://policies.pallex.com/cookie/index.htm

 

People who use our services

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Below are a few examples of the marketing and business activities that we may carry out and which we would use your consented personal data for:

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Marketing Activities - Competitions or promotions, subscriptions to one of our services, requests for an audit, completion of a survey, enquiry or register for one of our events.

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We collect this information in a number of ways, including via telephone, written correspondence, email, websites and contractual agreements.

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Business Activities - Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry, fulfil your transport needs, such as track and trace items through our systems and to check on the level of service we provide.

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Customer - A 'Customer' is a person or organisation who has a contract with Pall-Ex Group (or one of its subsidiaries) to deliver pallets to or collect pallets from a Consignee. The Customer shares Consignees personal data with Pall-Ex Group for the purpose of providing a delivery service.

Consignee - A 'Consignee' is someone who is intended to have a collection or delivery from Pall-Ex Group (or one of its subsidiaries) or one of our Customers.

Where Pall-Ex Group processes your personal data in the circumstances set out in this Privacy Notice, Pall-Ex Group acts as a Processor. If you are a Consignee, we recommend that you also refer to the Privacy Notice of our Customer, Member, Members Customer or Partner (the company or individual you ordered the goods from) to find out details of how they process your personal data.

All processing activities are subject to the provisions of the Data Protection Laws.

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Consignee

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Customer

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International data transfers

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Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

The information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA), if this is the case we will ensure that the data transfer happens in a secure, protected environment, in accordance with existing UK and EU data protection legislation.

 

Location Information

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When using our services (including but not limited to our NexusGo application) and with your permission we will collect information about your precise location using GPS which is used to provide features of our service and improve those services.

This information may be uploaded to our company and/or service providers servers.

You can enable or disable access to this information at any time through your mobile device settings.

 

Your Rights

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Your rights are important to us. Under the Data Protection Act 2018 and The General Data Protection Regulation 2016/679 you have the right to find out what information our organisation stores about you. These include the right to:

• Be informed about how your data is being used

• Access personal data

• Have incorrect data updated

• Have data erased

• Stop or restrict the processing of your data

• Data portability (allowing you to get and reuse your data for different services)

• Object to how your data is processed in certain circumstances

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If you wish to; access, update, restrict, remove, object to or no longer want to hear from us please contact us by e-mail or in writing to the address below and we will take action within 28 days to make sure the appropriate steps are taken to ensure we fulfil your request.

 

Complaints

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When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will keep personal information contained in complaint files in line with our company retention policy. This means that information relating to a complaint will be retained for accordance with our retention policy from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

 

Data Protection Policy for Employees, Workers and Consultants 

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Please download a copy of our Data Protection Policy for Employees, Workers and Consultants here.

 

How to contact us

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Further details of our data protection arrangements can be obtained by writing to our Data Protection Officer, or by contacting our head office:

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Pall-Ex Group Limited,

Pall-Ex House,

Victoria Road,

Ellistown,

Leicestershire,

LE67 1FH

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Email: DPO@pallex.co.uk

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